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FAQ

Plumbing questions, answered plainly

The questions Brenneco gets most often, from what to do in the first sixty seconds of an emergency through the water quality problems that are specific to this part of Indiana.

Common questions

Does Brenneco really answer at night and on weekends?

Yes. Brenneco offers 24/7/365 service. For anything urgent outside normal hours, calling is faster than submitting a form.

What areas does Brenneco cover?

Lafayette, West Lafayette, Tippecanoe County and surrounding counties, which includes towns out to Monticello and Remington.

Do you work on commercial and industrial buildings?

Yes. Brenneco provides plumbing and mechanical services to commercial and industrial customers as well as residential.

Are your technicians licensed?

All Brenneco technicians are trained and licensed.

How long has Brenneco been in business?

Brenneco incorporated in February 1987.

Why is there orange staining in my toilet and sink?

That is almost always iron in the water, which is common in this part of Indiana. It is a water treatment question rather than a cleaning one.

What should I do first if a pipe bursts?

Shut off the water. In most homes the main shutoff is where the service line enters, often in a basement or crawlspace near the front of the house. Shutting it off stops the damage while you wait and does not complicate the repair.

Where is my main water shutoff?

Usually on the wall where the water service enters the building. It is either a gate valve you turn clockwise or a quarter turn ball valve with a lever. Finding it before an emergency is one of the most useful things a homeowner can do.

Do you install tankless water heaters?

Yes, both tank and tankless. Tankless requires correct sizing against fixture load and incoming water temperature, plus gas line and venting checks, so it gets confirmed before anything is ordered.

Why do my drains keep backing up after being cleared?

A repeating blockage usually means the line itself is the problem rather than what went down it. Root intrusion, scale, a belly or an offset joint will all keep producing the same symptom until the line is addressed.

Is hard water really worth treating?

The staining is the visible cost. The larger cost is scale on water heater surfaces and inside appliances, which shortens the life of everything the water touches.

Do you offer service on weekends and holidays?

Yes. 24/7/365 means exactly that, including weekends and holidays.

Can you help if I am on a private well?

Yes. Well properties are common in the surrounding counties, and untreated well water usually needs hardness, iron and sediment measured before equipment is sized.

Do you work with property managers and businesses?

Yes. Commercial and industrial work is a normal part of the mix, including after hours work scheduled to avoid operating hours.

Still not covered?

Call (765) 448-6190. The line is answered 24 hours a day, 7 days a week, 365 days a year, and a two minute description usually beats twenty minutes of searching.

Request service

Get a plumber moving

Send it through and it comes straight to the Brenneco team. If it is an emergency, calling is faster, and the line is answered any hour of any day.

Emergency right now? Call (765) 448-6190.

  • Answered 24 hours a day, 7 days a week, 365 days a year
  • Trained and licensed technicians on every job
  • Residential, commercial and industrial
  • Lafayette, West Lafayette, Tippecanoe County and surrounding counties

Emergency? Calling is always faster.

Got it. Someone from Brenneco will be in touch. If this cannot wait, call (765) 448-6190 now.

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